According to recently published research from Forrester, 2016 will be a watershed year for businesses trying to manage an increasing technically-aware customer base. Taking this statement to its logical conclusion, 2016 will be the year that digital transformation reaches critical mass and begins delivering the benefits expected.

Digital Transformation in the Age of the Customer

Posted by David Costello on 19 May 2016
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During the last decade telcos have transformed their Information Technology and Business Support Systems, focusing on convergence, operational efficiency and cost reduction to deliver additional value to shareholders. This process has meant dealing with complex data migration projects and decommissioning old systems, both costly and resource intensive operations.

Digital Transformation in the Telco Industry

Posted by David Costello on 19 May 2016
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