PSI Mobile’s implementation team provides ‘In the field’ project management, user training and implementation support services. PSI works closely with each client organisation to ensure that all projects are implemented on time and within budget. Uniquely, PSI Mobile not only helps you develop and deploy your mobile environment but also helps with the day to day business supporting your field staff using the technology.
PSI Mobile provides a helpdesk to enable direct access to technical and product support experts even when your teams are on site. All calls to the helpdesk are logged in our customer service system and assigned a tracking number for reference.
Our helpdesk can remotely access your user’s mobile device to enable remote diagnosis.
We install SOTI MDM software on each mobile device to enable remote login and diagnosis from our helpdesk. We can also enable devices to be locked down to ensure they are used only for authorised activities. Should the worst happen and your device is stolen, we can immediately wipe all data remotely. In the past 3 years, Fusion has processed more than 10 million transactions without losing a single piece of client data. Currently 98% of all service calls to our helpdesk are resolved within 10 minutes of first call. 92%of all calls have causes other than PSI’s software applications – typically network coverage, administration (passwords) and device hardware.
PSI Mobile’s helpdesk is available from Monday to Saturday, 8am – 9pm. This can also be available 24×7 depending on service contract.