It’s no secret that utilities providers are going through a crisis of consumer trust – a crisis that’s being exacerbated by the continuous need for compliance with ever-changing regulations. The average  customer trust rating across the utilities stands at just 6.2 out of 10, and this mood has been both the consequence and the cause of high profile rows about profits and transparency.

The PSI team had the pleasure of attending the recent Utility Week Live conference, in Birmingham, with this year’s theme as ‘disruption’ in the industry.

Customer-centricity is the new ideal to which utilities are being advised to aspire – but what exactly does it mean, and how can it be achieved?

PSI Mobile are delighted to be attending this years Utility Week Live event at the NEC Birmingham on 22 & 23 May.