The main part of running your utility organisation — or any business, for that matter — is maximising your production and service while keeping your mistakes to a minimum. In the utility industry, making certain mistakes can not only be a blemish on your company’s track record — it can come with a very painful financial blow.
Mis-selling is a subject that no company wants to have to discuss as it comes with negative connotations. And rightfully so. Companies have been fined millions for selling their products or services incorrectly or with misleading policies.
Especially in a newly deregulated market such as utilities, the importance of maintaining compliance is pivotal. It helps to ensure your sales processes are fair, it allows your customers or prospects to be treated well and it allows your business practices to be transparent.
Fortunately, though, there are measures that your utility business can take to prevent compliance mishaps from occurring in your door-to-door sales. One of the steps you can take involves implementing a mobile field sales solution for your team members.