Misinformation - and missing information - is a huge business challenge for the utility sector, stifling the productivity of your sales reps.
A good field sales manager will naturally seek to build their team from the most experienced and effective agents they can find. A track record of successful conversions and target attainment are among the most attractive qualities a field sales rep can possess.
The Consumer Challenge Group (CCG) exists to ensure that companies in the Utilities sector remember to balance the needs of their customers against shareholder demand for increased profit. Tasked with ensuring customers get a fair deal from their provider the CCG is forcing Utilities providers to change and improve their services.
2018 promises to be a busy year for compliance officers working in the utilities industry. With EU-wide legislation (GDPR) to localised changes (tariff price caps), there are plenty of legal factors to address. And as firms try to adjust to the new digitally-driven marketplace, compliance will play an increased role in ensuring trial initiatives remain within acceptable boundaries to prevent breaches.