2018 promises to be a busy year for compliance officers working in the utilities industry. With EU-wide legislation (GDPR) to localised changes (tariff price caps), there are plenty of legal factors to address. And as firms try to adjust to the new digitally-driven marketplace, compliance will play an increased role in ensuring trial initiatives remain within acceptable boundaries to prevent breaches.

Utilities Industry Compliance Trends to Watch in 2018

Posted by David Costello on 8 January 2018
Read More

With the threat of enormous fines for losing personal data belonging to EU citizens, most businesses are rushing to strengthen their security provisions before GDPR go-live in 2018. Attracting significantly fewer headlines however, is the “Right to be Forgotten” aspect of the new regulations.

GDPR and the Right to be Forgotten

Posted by David Costello on 21 November 2017
Read More

Although Europe already has some of the world’s most stringent data protection laws, those protections will be upgraded when the General Data Protection Regulation (GDPR) comes into force in May 2018. Although it is obvious who is responsible for maintaining security of data held in in-house systems (you are), the modern operating environment is much more complicated.

GDPR and SaaS – Who is responsible for what?

Posted by David Costello on 2 November 2017
Read More

Data-driven businesses have access to unprecedented amounts of customer data. And as technology evolves to create new channels, the volumes continue to increase.

Big Data and Business Transformation – Can You Do One Without the Other?

Posted by David Costello on 16 November 2016
Read More

Risk management systems are nothing new. Utilities providers have been credit-scoring customers for years, defining contract terms and payment plans depending on individual customer circumstances. This may be as simple as flowchart that agents follow, through to a more automated solution using a spreadsheet, or the company financial platform.

The Rise of the Decision Management Engine – and Why You Need One

Posted by David Costello on 4 November 2016
Read More

Digital transformation within your organisation is unlikely to be a single big-bang event, one project that delivers on all of your strategic goals instantaneously. Instead it will be a programme of constant innovation, small tweaks that deliver incremental improvements, eventually building up to create considerable savings and efficiencies.

To Achieve True Innovation, You’re Going to Have to Evolve

Posted by David Costello on 27 October 2016
Read More
Compliance Manager's Manual eBook Body Image
How Sales Leaders Supercharge Profits eBook