With the gradual deregulation in utility markets across Europe has come a similarly incremental improvement for customers and their utility providers. Such improvements include greener energy usage, lower costs and growth within their national economies. However, it hasn’t been all perfect. Like with any large-scale change such as deregulating an industry also comes setbacks.
In Europe and throughout the globe, energy companies have been taking advantage of the deregulation and have been found to mis-sell their services. Whether it’s a communication error among employees and their managers or whether it’s due to the pressure to sell, the victim is always the customer.