As the General Data Protection Regulation (GDPR) deadline nears, businesses should be well aware of the penalties for failing to comply. With the ability to levy fines of up to €20m, or 4% of global revenue (whichever is greater), European lawmakers are taking the issue of personal data protection seriously. And given the European Union’s track record of prosecuting businesses (like Microsoft and Google), we can expect to see GDPR rigorously enforced.

GDPR and public Cloud services – a fine waiting to happen?

Posted by David Costello on 25 October 2017
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The implementation of the Global Data Protection Regulation (GDPR) promises to be the biggest shake-up of IT security ever. This far reaching piece of legislation enshrines several rights for EU citizens, including a right to be forgotten (all records pertaining to that person must be removed from a company’s data stores), and stricter control on how personal data is used by businesses.

Field Sales Management – Is it a GDPR minefield?

Posted by David Costello on 12 September 2017
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What makes a good sales compensation scheme? While we’re at it, what makes a sales compensation scheme bad?

How do you know if your sales targets complement your sales bonus scheme?

Posted by David Costello on 24 May 2017
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Despite being heavily reliant on sales forecasts many businesses treat them with the same level of trust as would tarot cards or horoscopes. However, the truth is that sales operations managers bring this criticism on themselves whenever they issue highly inaccurate, unreliable forecast statistics.

Sales forecasting: less fortune-telling, more fact

Posted by David Costello on 19 May 2017
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IT projects are notoriously hard to complete successfully. One study carried out by PM solutions found that around 37% of IT projects are at risk of failure at any given time.

Why are CRM projects still failing and what can be done to save them?

Posted by David Costello on 29 March 2017
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Customer satisfaction has always been crucial to building a loyal customer base. But experts routinely tell us that customer service is now “dead”, that we cannot rely on existing customers to keep coming back simply because they have worked with you before.

Doing what you promised | Technology and the Sales Fulfilment Process

Posted by David Costello on 31 January 2017
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