Misinformation - and missing information - is a huge business challenge for the utility sector, stifling the productivity of your sales reps.

Patching your Utility sales processes to deliver results that stick

Posted by David Costello on 28 March 2018
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A good field sales manager will naturally seek to build their team from the most experienced and effective agents they can find. A track record of successful conversions and target attainment are among the most attractive qualities a field sales rep can possess.

The two mistakes that will cause even the most skilled sales team to fail – and how field sales software can assist

Posted by David Costello on 29 January 2018
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The Consumer Challenge Group (CCG) exists to ensure that companies in the Utilities sector remember to balance the needs of their customers against shareholder demand for increased profit. Tasked with ensuring customers get a fair deal from their provider the CCG is forcing Utilities providers to change and improve their services.

The role of IT in meeting the demands of Consumer Challenge Groups (CCGs)

Posted by David Costello on 17 January 2018
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2018 promises to be a busy year for compliance officers working in the utilities industry. With EU-wide legislation (GDPR) to localised changes (tariff price caps), there are plenty of legal factors to address. And as firms try to adjust to the new digitally-driven marketplace, compliance will play an increased role in ensuring trial initiatives remain within acceptable boundaries to prevent breaches.

Utilities Industry Compliance Trends to Watch in 2018

Posted by David Costello on 8 January 2018
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In a saturated market, utilities sales teams need to constantly evolve techniques to encourage customers to switch provider. At the same time, an increasingly savvy customer base is forcing dramatic changes in the utilities industry with demands for greater control and personalisation.

How Will Utilities Industry Sales Focus Change in 2018?

Posted by David Costello on 13 December 2017
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