Business Analyst - Customer Journeys
About PSI
PSI’s software easily provides compliant and automated customer journey & multichannel sales onboarding solutions for telco and energy companies, enabling them to deliver best in class customer experiences.
The PSI platform, Fusion, utilises modern mobile and cloud technology, is highly customisable and can easily integrate with an existing infrastructure. Integrating multiple systems and automating complex processes with Fusion increases productivity, shortens customer onboarding times, and increases Sales.
With over 15 years of the experience, the Fusion Platform and Team helps our international Customers increase revenues across all channels, provide extra control and compliance, retain sales teams, and deliver outstanding customer experiences, enabling the Business to respond quicker and easier to changing environments while save resources across multiple departments.
Job Description
At the heart of Fusion lies our No-Code/Low-Code development platform (NC/LCDP), allowing processes and forms to be created via our advanced BPM and Forms designers. In association with its companion system, Touchstone, we champion internal and external Business Process Engineers to build first class Customer Journeys without requiring deep technical expertise.
As a Business Analyst specializing in Customer Journeys in PSI Mobile, your role is to work closely with our clients and our Business Process Engineers to map business processes and solutions for customer journey improvements within contract sales arenas and more. You will have extensive knowledge of Fusion and Touchstone and be capable of offering new capabilities to our customers. There will also be the opportunity for you to play a role in defining the future product direction of the company at an exciting time of expansion and growth.
Responsibilities
- Analyse and understand a clients Customer Journeys by capturing requirements from stakeholders for new ones, reviewing existing ones, and producing highly detailed requirement specification documents.
- Work collaboratively with the client to define use cases which illustrate the impact of the change within the Customer Journey.
- Support the Customer Success Manager in delivering the Change Request documentation and otherwise for the agreed requirements and gaining sign-off.
- Work with the Commercial Team to devise and define innovative product enhancements for Fusion and Touchstone, gained from your interactions with our customers, and recognizing and offering solutions to their key business needs.
- Track activities against the project delivery plan and manage stakeholder involvement, as necessary.
- Evaluate Customer Journeys forms and processes performance and recommend solutions for improvements.
- Ensure compliance with company forms and BPM design standards.
- Be a champion for Fusion and Touchstone through developing a deep and rich understanding of its USPs.
- Documenting as-is and to-be Customer Journey Mapping, challenging the current way of working and suggesting change.
Skills & Expertise
- Minimum 2 years Business Analyst experience with a client-facing and Customer Journey Mapping focus.
- Exceptional client/stakeholder facing skills.
- Excellent verbal and written communication skills, documentation, and reporting skills.
- Experience in analysing and improving Customer Journeys for utilities and telcos a strong plus.
- Strong analytical and problem-solving skills.
- Initiative-taking, hardworking individual with excellent attention to detail.
- Willingness to collaborate, embrace change and improve processes.
- Understanding of modern form design and best practices, and Business Process Management (BPM) design, a plus.
Education & Qualifications
Business Analysis related degree desirable.
Remuneration
Competitive salary & package dependent on experience.
Contact
Please send your CV and cover note to info@psi-mobile.com
Senior Angular Node Developer
About PSI
Founded in 2004, PSI Mobile is dedicated to the innovative use of mobile technologies that enhance data-driven decision making. Our solutions improve efficiencies, provide greater control of business processes, and enhance our partners’ ability to exceed expectations in 40 countries around the world.
PSI Mobile’s flagship software platform, Fusion, is a one-stop-shop of your application needs and has been developed through 10 years of collaboration with thought leaders in the utility, telecommunications and public service sectors. Fusion combines all of the potential of mobile and cloud technology with the security and track record of an application that is proven in the field.
Job Description
We are currently seeking a skilled and talented Angular & Node developer to join our development team in Dublin to further design, develop and scale our product suite. You will be involved in the development of PSI’s Fusion Application Platform in Angular, Node and Ionic. There will also be the opportunity for you to play a role in defining the future product direction of the company at an exciting time of expansion and growth.
Responsibilities
- Work with Product Management to devise and define innovative products, applications and solutions.
- Development of modular, testable and scalable software components within the new Fusion Application Platform.
- Working as a member of a team or on their own to deliver high quality and maintainable software solutions, to set deadlines.
- Estimate level of effort, evaluate and research new options of similar technology and offer suggestions to improve processes.
- Participate in design and development workshops to define new features and products.
- Code optimization improvements, maintenance and refactoring of existing systems.
- Contribute to team process improvements, industry best practice and principles.
Skills & Expertise
- 3+ years Angular development experience. We are particularly interested in looking for Angular 10+ experience.
- Significant Backend development experience using Node and Javascript.
- Strong familiarity with web frontend techniques (HTML, Typescript, CSS).
- Understanding of non-relational databases such as MongoDB.
- Familiarity with deployment, monitoring debugging and testing of Angular applications.
- Experience with Ionic a bonus.
- Experience using Git/GitHub and related source control environments in a distributed team environment.
- Familiarity with RESTful and SOAP services.
- Comfortable working in Windows/Unix/Linux environments, and a deep understanding of hardware architecture/private Cloud infrastructures and deployment methodologies a must.
- Understanding of Continuous Integration and Continuous Delivery via Jenkins.
- Excellent analytical and problem solving skills – you should be able to propose several viable solutions to complex problems and be able to evaluate the best alternative and estimate the work required.
- You can quickly grasp and learn new technologies and techniques, and can demonstrate you strive to keep up to date with an ever changing industry.
- You have excellent communication skills showing a capability to make clear and meaningful contributions to white board design discussions and offer innovative solutions to complex problems, as well as contribute insights from past experiences.
- You are able to offer concise and regular updates on progress and can highlight issues that might affect progress in order to allow preventative action to be taken.
- You help shape the process as well as the product; assist in refining our approach to development by continually reviewing it and offering innovative ideas to improve it.
- Excellent written, spoken and interpersonal communication skills.
Education & Qualifications
- BS/MS in Computer Science/related technical discipline OR equivalent experience.
Remuneration
- Competitive salary & package dependent on experience.
Locations
Calmount Park, Ballymount, Dublin.
Contact
Please send your CV and cover note to info@psi-mobile.com
