About PSI

At PSI, we’ve been successfully delivering software solutions and supporting end-user experiences for the Utility and Telco industries across 40 countries, for over 14 years.

Our solutions combine mobile and cloud technology with the security and track record of an application that is proven in the field. While some vendors design bespoke software packages that come with significant lead times and prohibitive costs, PSI’s solutions integrate with customers existing systems, or work as standalone applications.

With many preconfigured templates to choose from, we ensure deployment of PSI’s technology is quick and pain-free. For more bespoke solutions, our engineers and account managers work with customers to fine-tune our software to the specific requirements of their organisation, delivering a unique and complete software solution.

Job Description

We are seeking a highly organized and proactive Client Services Executive to join our team at PSI. The successful candidate will be responsible for managing the day-to-day activities of clients, ensuring their satisfaction and keeping them informed of the progress of their work. Additionally, this role will involve providing personal assistant support to the CEO. The Client Services Executive will report directly to the senior management team and play a crucial role in maintaining strong client relationships and supporting the overall success of the company.

Responsibilities

• Serve as the main point of contact for assigned clients, building and maintaining strong relationships
• Understand client needs and objectives, and ensure that their expectations are met or exceeded
• Manage and prioritize client requests, ensuring timely and accurate delivery of services
• Keep clients informed of the progress of their work, providing regular updates and reports
• Collaborate with internal teams to ensure seamless execution of client projects
• Proactively identify and address any issues or concerns raised by clients
• Conduct regular client meetings and presentations to review progress and discuss future plans
• Assist the CEO with various administrative tasks, including calendar management, travel arrangements, and correspondence
• Handle confidential and sensitive information with utmost discretion
• Support the senior management team in strategic planning and decision-making processes

Skills & Expertise

• Proven experience in client services or account management, preferably in a similar industry
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients
• Strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively
• Proficient in using CRM software and other relevant tools
• High level of professionalism and discretion when dealing with confidential information
• Strong attention to detail and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficient in Microsoft Office Suite
• German Language Desired

Education & Qualifications

Bachelor’s degree in Business Administration, Marketing, or a related field

Remuneration

Competitive salary & package dependent on experience.

Contact

Please send your CV and cover note to info@psi-mobile.com