Compliance
Compliance, handled by experts
With over 20 years experience in regulatory industries, PSI have the expertise to ensure your business is fully compliant with Ofcom regulations.
We’ll help you tick the boxes of Ofcom’s key requirements
Transparency
Provide clear and accurate information about services and terms upfront, empowering your customers to make informed decisions.
Customer Consent
Build a trustworthy brand by obtaining explicit consent before a customer signs up, ensuring they’re in full control of their data and service preferences.
Privacy & Data Protection
Comply with rigorous data protection laws like GDPR, and safeguard customer information with the highest security standards.
Record Keeping
Be transparent by maintaining accurate records of all sales transactions and communications with customers.
Audits & Reporting
Demonstrate a commitment to industry best practices through regular audits, and providing necessary reports to Ofcom as required.
Compliance on auto-pilot
Navigating complex regulations can hinder business growth. Our platform is built with compliance at its core, enabling you to focus on growth while maintaining regulatory confidence.
What is OTS?
One Touch Switch (OTS) is designed to make it easier and quicker for customers to switch their telco provider. Instead of the customer having to contact both their old and new provider, they only need to contact their new provider to initiate the switch. This process is regulated by Ofcom and involves a standardised system for transferring customer information between providers.
OTS compliance made easy
As a TOTSCo assured Managed Access Provider, PSI provides a comprehensive, end-to-end integration for OTS in our Fusion platform. Our digital forms ping the relevant TOTSCo APIs during each stage of the OTS process, ensuring you capture everything your business needs to be compliant and provide a seamless switching experience for your customers.
What is EECC?
EECC stands for European Electronic Communications Code. It’s a set of rules that update and simplify the regulations for telecoms services and networks across the European Union. The goal is to boost competition, improve consumer protection, and encourage investment in better internet connections.
EECC compliance made easy
Our system streamlines the sales process with a digital EECC form. Sales reps can easily send contract summaries via our app, followed by a digital signature request sent to the customer’s own device. Once signed, the system automatically validates customer details and completes the sale. If a customer needs more time to review the contract, our system tracks progress and flags delayed signatures, allowing reps to follow-up and close additional sales that could’ve slipped through the cracks.
Leverage our expertise in regulated sectors
Regulations can be daunting, but compliance isn’t optional. If you need help navigating these complex waters, our team is here to help.