Data Analyst (Support Level 2)

About PSI

PSI’s software easily provides compliant and automated customer journey & multichannel sales onboarding solutions for telco and energy companies, enabling them to deliver best in class customer experiences.

The PSI platform, Fusion, utilises modern mobile and cloud technology, is highly customisable and can easily integrate with an existing infrastructure. Integrating multiple systems and automating complex processes with Fusion increases productivity, shortens customer onboarding times, and increases Sales.

With over 15 years of the experience, the Fusion Platform and Team helps our international Customers increase revenues across all channels, provide extra control and compliance, retain sales teams, and deliver outstanding customer experiences, enabling the Business to respond quicker and easier to changing environments while save resources across multiple departments.

Job Description

At the heart of Fusion lies our No-Code/Low-Code development platform (NC/LCDP), allowing processes, forms, and templates (artefacts) to be created via our advanced BPM and designer tools. In association with its companion system, Touchstone, as a Customer Journey Designer you will use this technology to build first class customer journeys.

As a Technician specializing in Customer Journeys in PSI, your role is to collaborate closely with our Customers, Developers and Support Team, to assist building and maintaining multichannel customer journeys within the contract sales arena and more. You will gain extensive knowledge of Fusion and Touchstone and be capable of configuring workflow, event code logic in forms and templates, and triage and resolve any journey pain points for our client advocates in the Support Team. By raising improvements for recommendation to our designer tooling, workflow processing engine, and more, there will also be the opportunity for you to play a role in defining the future product direction of the company at an exciting time of expansion and growth.


  • Work with external Customers and internal Delivery Owners to implement customer journey CRs (new and/or change requests) via development of forms, artefacts, workflows and integrations
  • Work with Developers to gather feedback on tooling improvements and implement features and enhancements as required.
  • Work with Support to triage journey issues and resolve within SLA.
  • Working as a member of a team or on their own to deliver high quality and maintainable solutions, to set deadlines.
  • Estimate level of effort, and deliver solutions that met customer requirements, deliver on schedule with high quality and exceed customer expectations
  • Participate in meetings/workshops to define CR implementations and timelines.
  • Review legacy forms to identify and execute improvements, maintenance and refactoring of existing customer journeys and system capabilities.
  • Contribute to team process improvements, industry best practice and principles.
  • Ownership of the Journey delivery including
    • Initial analysis of requirements
    • Configuration of the journey
    • Unit testing prior to QA
    • Post delivery customer satisfaction
  • Provide documentation on the journeys for customers and Support
  • Provide training on the journeys for customers and Support

Skills & Expertise

  • Understanding of non-relational databases, specifically MongoDB and ability to extract and analyse data.
  • Understanding of relational databases, specifically MySQL and ability to extract and analyse data.
  • Familiarity with web frontend techniques (HTML, Typescript, CSS).
  • Experience using Javascript and familiar with syntax.
  • Excellent analytical and critical thinking skills – you should be able to propose several viable solutions to complex problems and be able to evaluate the best alternative and estimate the work required.
  • You can quickly grasp and learn new technologies and techniques and can demonstrate you strive to keep up to date with an ever-changing industry.
  • You have excellent communication skills showing a capability to make clear and meaningful contributions to white board design discussions and offer innovative solutions to complex problems, as well as contribute insights from past experiences.
  • You can offer concise and regular updates on progress and can highlight issues that might affect progress in order to allow preventative action to be taken.
  • You help shape the process as well as the product; assist in refining our approach to delivery by continually reviewing it and offering innovative ideas to improve it.
  • Excellent written, spoken, and interpersonal communication skills.

Education & Qualifications

BS/MS in Computer Science/related technical discipline OR equivalent experience.


Competitive salary & package dependent on experience.


Please send your CV and cover note to