24-month fixed-term contract – Remote within Ireland (occasional Dublin office days)

About the Role

This is an exciting opportunity for a Graduate or Junior-level candidate to join PSI’s Product and Data team in shaping the future of digital customer journeys across our Fusion platform—a powerful SaaS solution supporting multi-channel sales for major utility and telecom brands.

You’ll work closely with our software development team and interface between configuration, support, and product improvement. Your work will directly impact how agents in the field, office and retail interact with our platform and how customers experience the sales journey.

But this isn’t just a support role—this is your entry into the world of AI-augmented product engineering. You’ll have the chance to work with cutting edge AI tooling like ChatGPT, Cursor, and our own in-house AI, Cara, which powers client-facing support and internal product intelligence.

Key Responsibilities

• Configure, test and refine sales forms, workflows, and integrations on Fusion and Touchstone.
• Investigate support issues at level 2, analyse logs, liaise with developers, and help apply fixes.
• Identify and implement platform enhancements based on user feedback and live data insights.
• Query and interpret MongoDB data to uncover trends and optimise conversion and compliance.
• Collaborate with development on intelligent automations and next-generation customer flows.
• Help document product behaviour in structured, AI-friendly formats.
• Occasionally deliver training sessions or update user guides for platform features.

You’ll Learn To…

• Core: JavaScript (including our own bespoke Domain Specific Language), HTML/CSS, MongoDB, Fusion platform designer/workflow engine.
• Valuable Exposure: Angular, Node.js, Ionic – core to our hybrid Android app.
• AI & Dev Tools: Cara (internal AI), Cursor, GitHub Copilot, ChatGPT, Jira, Confluence.

Our Stack & Tooling

• Shape and enhance end-to-end customer and agent journeys using real-time data and UX insights.
• Participate in Agile sprints, sprint reviews, and product launches.
• Leverage AI copilots to accelerate troubleshooting, documentation, and prototype logic.
• Transition toward roles in product design, customer success engineering, or full-stack development.

Bonus Points For

• Experience with low-code/no-code platforms or customer journey mapping
• Knowledge of utilities, telcos, or CRM/sales workflows.
• Prior use of AI assistants in coding or documentation.

What We Offer

• Remote-first flexibility with supportive in-person collaboration when needed.
• Direct mentorship from senior developers and product leaders.
• Paid certifications and learning budget.
• Healthcare subsidy, pension contribution, competitive salary and leave.
• A genuine opportunity.

How to Apply

Send your CV and a cover letter to careers@psi-mobile.com. Short-listed candidates will complete a phone screen, a brief practical task, and a final interview.

PSI Mobile is an equal-opportunities employer. Applicants must have the right to work in Ireland or the EU.