What is Touchstone?
Touchstone is a cloud-based data capture and communications solution. It allows customer, prospect, and business data to be pushed to, and pulled from, multiple sources via custom integrations.
For example – optimising data collection along the different touchpoints of your customer and sales journeys, and, with a few simple lines of code, delivering this data to whatever database, CRM, marketing automation platform, or external system you prefer.
Some of our clients using Touchstone:
What is Touchstone?
Touchstone is a cloud-based data capture and communications solution. It allows customer, prospect, and business data to be pushed to, and pulled from, multiple sources via custom integrations.
For example – optimising data collection along the different touchpoints of your customer and sales journeys, and, with a few simple lines of code, delivering this data to whatever database, CRM, marketing automation platform, or external system you prefer.
Some of our clients using Touchstone:
What data can it capture and manage?
- Customer payments
- Signatures
- Documents - using an AI document reader
- Logic driven data
- Input validation
- Existing company specific data
Features & Use Cases
GDPR
Data retention policies can be set specifically for personal or sensitive data and can be triggered by statuses ensuring data is only retained for the minimum period required.
Encryption
Data storage and transportation is secured and encrypted at every point in the system.
Our data centres have been awarded the ISO27001:2005 standard for security management
Data Security
PSI is subject to regular independent external verification of the implemented policies procedures and physical data infrastructure.
Built with OCR Technology
Touchstone uses AI document reader technology known as Optical Character Recognition (OCR), allowing customers to snap a picture of an old bill (or any other paper document) so the system can read the document and fill in the form automatically.
Plug & Play Templates
Multiple templates can be defined in Touchstone, allowing for advanced document mapping, and matching, by the AI reader.
For example, customers upload a copy of a recent bill, and Touchstone’s AI recognises and ‘reads’ the matched fields, regardless of supplier – extracting and collecting all relevant data and storing it in your backend system.
Data Collection on Autopilot
AI data ‘reading’ is both faster than manual data entry, and allows for more data to be extracted, opening up more ways for you to engage with customers, and streamlining your sales and data efficiencies.
Advanced Form Builder
Touchstone’s interface is straightforward and intuitive to use, so you can build attractive, strategically designed forms in just minutes.
Our builder includes CSS tools to adapt your forms to your brand, and a framework to plug and play the steps and triggers of your sales processes, so you can create logic-driven forms that capture the right data along every step of your customer journeys.
Contactless Forms
Touchstone forms are simple to share and painless for customers to complete – sales reps can send any form via text message for touch-less completion. The customer simply taps the link and fills out the form directly from their mobile device.
Touchstone allows for two-phase sales journeys, where the rep (or the system) begins filling out certain fields, and the customer completes the journey from their device.
External Data Sources & APIs
Touchstone can pull data from a variety of internal and external sources for use in your forms, including (but not limited to) third-party digital identification, CRMs and customer databases, customer appointment booking and lead management systems, and internal payment and banking systems.
Automated messages can be catered for via Teams, Slack and more, so you can truly be connected to your customers.
In-Depth Analytics
Track every touchpoint along your customer and sales journeys, so you can uncover and visualise potential blockers, gaps, or drop-off points that may be reducing conversions and customer success rate.
Data-Rich Insights
Gather insights across your entire sales engine with Touchstone’s reporting suite. From campaign penetration and performance reports, to tracking the individual activities and wins of your reps in the field, Touchstone gives you the data and insights needed for continuous improvements of your businesses’ processes and offerings.
Automated Reporting
Free up time with with scheduled reporting and email distribution, or drop in and gather insights when you want with ad-hoc web reporting.
Using EJS (Embedded JavaScript Templating), a simple templating language, you can quickly and easily build report templates that link with your forms, and style them with CSS to match your brand.
Use external (non-Touchstone) data in reports to build a truly holistic view of your organisation’s performance, allowing you to track the data points that matter, regardless of the source.
Internal process optimisation
Touchstone streamlines business processes, using custom integrations, automation, and connectors to deliver business impact and drive efficiencies and accuracy.
Enhancing customer digital experience
One of the main applications of Touchstone has been in delivering sales processes across all sale types and channels, centralising the data to deliver exceptional customer experiences and increase conversions. Touchstone gives customers the control and choice to engage how they want to, whether that be remotely in person or in their own time at home.
Becoming a data-driven business
Touchstone enables data of different types and complexity to be connected and centralised, facilitating more effective reporting and business intelligence.
What our clients are saying about Touchstone...
“With Touchstone we can deliver in 2 weeks what might take some parts of the business 2 months, and others 2 years. When dealing with rapidly changing regulations, or frequently changing products, this ability to build and deploy solutions in a time-sensitive manner that works, and meet our regulatory needs, is key”.
“When we went back on the doors last year, there was lots of apprehension about how it would be received. We were able to allay those fears using Touchstone and Fusion. As a result, we were told by the Charities Institute we were the only charity that didn’t get a serious complaint. The PSI technology helped people feel secure about providing their personal details and signing up to a recurring payment.”
“During the pandemic we were struggling to keep our sales reps selling safely, social distancing was still new, people were apprehensive of even having someone at the door. The Touchstone contactless solution made a big difference to easing those fears. On top of that it enhances the sale and makes you more likely to win business. By giving the customer something tangible, it strengthens the sale, they have a sense of ownership of what they are agreeing to”.
“With Touchstone we can deliver in 2 weeks what might take some parts of the business 2 months, and others 2 years. When dealing with rapidly changing regulations, or frequently changing products, this ability to build and deploy solutions in a time-sensitive manner that works, and meet our regulatory needs, is key”.
SSE Airtricity
“When we went back on the doors last year, there was lots of apprehension about how it would be received. We were able to allay those fears using Touchstone and Fusion. As a result, we were told by the Charities Institute we were the only charity that didn’t get a serious complaint. The PSI technology helped people feel secure about providing their personal details and signing up to a recurring payment.”
Unicef
“During the pandemic we were struggling to keep our sales reps selling safely, social distancing was still new, people were apprehensive of even having someone at the door. The Touchstone contactless solution made a big difference to easing those fears. On top of that it enhances the sale and makes you more likely to win business. By giving the customer something tangible, it strengthens the sale, they have a sense of ownership of what they are agreeing to”.
Fibrus Broadband
Built on Fusion
Sitting behind Touchstone is PSI’s Fusion – a powerful backend platform that enables enterprise businesses to automate sales and business processes, at scale.
Ready to get started?
Touchstone can be implemented cost-effectively with ease and speed whether your organisation has technical capability in-house or not. In-house teams can use Touchstone to create custom implementations and integrations using a fraction of the usual resources. For businesses and partners who need external technical support, PSI’s service and development teams are here to help.