Client Services Executive
About PSI
At PSI, we’ve been successfully delivering software solutions and supporting end-user experiences for the Utility and Telco industries across 40 countries, for over 14 years.
Our solutions combine mobile and cloud technology with the security and track record of an application that is proven in the field. While some vendors design bespoke software packages that come with significant lead times and prohibitive costs, PSI’s solutions integrate with customers existing systems, or work as standalone applications.
With many preconfigured templates to choose from, we ensure deployment of PSI’s technology is quick and pain-free. For more bespoke solutions, our engineers and account managers work with customers to fine-tune our software to the specific requirements of their organisation, delivering a unique and complete software solution.
Job Description
We are seeking a highly organized and proactive Client Services Executive to join our team at PSI. The successful candidate will be responsible for managing the day-to-day activities of clients, ensuring their satisfaction and keeping them informed of the progress of their work. Additionally, this role will involve providing personal assistant support to the CEO. The Client Services Executive will report directly to the senior management team and play a crucial role in maintaining strong client relationships and supporting the overall success of the company.
Responsibilities
- Serve as the main point of contact for assigned clients, building and maintaining strong relationships
- Understand client needs and objectives, and ensure that their expectations are met or exceeded
- Manage and prioritize client requests, ensuring timely and accurate delivery of services
- Keep clients informed of the progress of their work, providing regular updates and reports
- Collaborate with internal teams to ensure seamless execution of client projects
- Proactively identify and address any issues or concerns raised by clients
- Conduct regular client meetings and presentations to review progress and discuss future plans
- Assist the CEO with various administrative tasks, including calendar management, travel arrangements, and correspondence
- Handle confidential and sensitive information with utmost discretion
- Support the senior management team in strategic planning and decision-making processes
Skills & Expertise
- Proven experience in client services or account management, preferably in a similar industry
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients
- Strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively
- Proficient in using CRM software and other relevant tools
- High level of professionalism and discretion when dealing with confidential information
- Strong attention to detail and problem-solving skills
- Ability to work independently and collaboratively in a fast-paced environment
- Proficient in Microsoft Office Suite
- German Language Desired
Education & Qualifications
Bachelor's degree in Business Administration, Marketing, or a related field
Remuneration
Competitive salary & package dependent on experience.
Contact
Please send your CV and cover note to info@psi-mobile.com
Data Analyst (Support Level 2)
About PSI
PSI’s software easily provides compliant and automated customer journey & multichannel sales onboarding solutions for telco and energy companies, enabling them to deliver best in class customer experiences.
The PSI platform, Fusion, utilises modern mobile and cloud technology, is highly customisable and can easily integrate with an existing infrastructure. Integrating multiple systems and automating complex processes with Fusion increases productivity, shortens customer onboarding times, and increases Sales.
With over 15 years of the experience, the Fusion Platform and Team helps our international Customers increase revenues across all channels, provide extra control and compliance, retain sales teams, and deliver outstanding customer experiences, enabling the Business to respond quicker and easier to changing environments while save resources across multiple departments.
Job Description
At the heart of Fusion lies our No-Code/Low-Code development platform (NC/LCDP), allowing processes, forms, and templates (artefacts) to be created via our advanced BPM and designer tools. In association with its companion system, Touchstone, as a Customer Journey Designer you will use this technology to build first class customer journeys.
As a Technician specializing in Customer Journeys in PSI, your role is to collaborate closely with our Customers, Developers and Support Team, to assist building and maintaining multichannel customer journeys within the contract sales arena and more. You will gain extensive knowledge of Fusion and Touchstone and be capable of configuring workflow, event code logic in forms and templates, and triage and resolve any journey pain points for our client advocates in the Support Team. By raising improvements for recommendation to our designer tooling, workflow processing engine, and more, there will also be the opportunity for you to play a role in defining the future product direction of the company at an exciting time of expansion and growth.
Responsibilities
- Work with external Customers and internal Delivery Owners to implement customer journey CRs (new and/or change requests) via development of forms, artefacts, workflows and integrations
- Work with Developers to gather feedback on tooling improvements and implement features and enhancements as required.
- Work with Support to triage journey issues and resolve within SLA.
- Working as a member of a team or on their own to deliver high quality and maintainable solutions, to set deadlines.
- Estimate level of effort, and deliver solutions that met customer requirements, deliver on schedule with high quality and exceed customer expectations
- Participate in meetings/workshops to define CR implementations and timelines.
- Review legacy forms to identify and execute improvements, maintenance and refactoring of existing customer journeys and system capabilities.
- Contribute to team process improvements, industry best practice and principles.
- Ownership of the Journey delivery including
- Initial analysis of requirements
- Configuration of the journey
- Unit testing prior to QA
- Post delivery customer satisfaction
- Provide documentation on the journeys for customers and Support
- Provide training on the journeys for customers and Support
Skills & Expertise
- Understanding of non-relational databases, specifically MongoDB and ability to extract and analyse data.
- Understanding of relational databases, specifically MySQL and ability to extract and analyse data.
- Familiarity with web frontend techniques (HTML, Typescript, CSS).
- Experience using Javascript and familiar with syntax.
- Excellent analytical and critical thinking skills – you should be able to propose several viable solutions to complex problems and be able to evaluate the best alternative and estimate the work required.
- You can quickly grasp and learn new technologies and techniques and can demonstrate you strive to keep up to date with an ever-changing industry.
- You have excellent communication skills showing a capability to make clear and meaningful contributions to white board design discussions and offer innovative solutions to complex problems, as well as contribute insights from past experiences.
- You can offer concise and regular updates on progress and can highlight issues that might affect progress in order to allow preventative action to be taken.
- You help shape the process as well as the product; assist in refining our approach to delivery by continually reviewing it and offering innovative ideas to improve it.
- Excellent written, spoken, and interpersonal communication skills.
Education & Qualifications
BS/MS in Computer Science/related technical discipline OR equivalent experience.
Remuneration
Competitive salary & package dependent on experience.
Contact
Please send your CV and cover note to info@psi-mobile.com
Business Analyst - Customer Journeys
About PSI
PSI’s software easily provides compliant and automated customer journey & multichannel sales onboarding solutions for telco and energy companies, enabling them to deliver best in class customer experiences.
The PSI platform, Fusion, utilises modern mobile and cloud technology, is highly customisable and can easily integrate with an existing infrastructure. Integrating multiple systems and automating complex processes with Fusion increases productivity, shortens customer onboarding times, and increases Sales.
With over 15 years of the experience, the Fusion Platform and Team helps our international Customers increase revenues across all channels, provide extra control and compliance, retain sales teams, and deliver outstanding customer experiences, enabling the Business to respond quicker and easier to changing environments while save resources across multiple departments.
Job Description
At the heart of Fusion lies our No-Code/Low-Code development platform (NC/LCDP), allowing processes and forms to be created via our advanced BPM and Forms designers. In association with its companion system, Touchstone, we champion internal and external Business Process Engineers to build first class Customer Journeys without requiring deep technical expertise.
As a Business Analyst specializing in Customer Journeys in PSI Mobile, your role is to work closely with our clients and our Business Process Engineers to map business processes and solutions for customer journey improvements within contract sales arenas and more. You will have extensive knowledge of Fusion and Touchstone and be capable of offering new capabilities to our customers. There will also be the opportunity for you to play a role in defining the future product direction of the company at an exciting time of expansion and growth.
Responsibilities
- Analyse and understand a clients Customer Journeys by capturing requirements from stakeholders for new ones, reviewing existing ones, and producing highly detailed requirement specification documents.
- Work collaboratively with the client to define use cases which illustrate the impact of the change within the Customer Journey.
- Support the Customer Success Manager in delivering the Change Request documentation and otherwise for the agreed requirements and gaining sign-off.
- Work with the Commercial Team to devise and define innovative product enhancements for Fusion and Touchstone, gained from your interactions with our customers, and recognizing and offering solutions to their key business needs.
- Track activities against the project delivery plan and manage stakeholder involvement, as necessary.
- Evaluate Customer Journeys forms and processes performance and recommend solutions for improvements.
- Ensure compliance with company forms and BPM design standards.
- Be a champion for Fusion and Touchstone through developing a deep and rich understanding of its USPs.
- Documenting as-is and to-be Customer Journey Mapping, challenging the current way of working and suggesting change.
Skills & Expertise
- Minimum 2 years Business Analyst experience with a client-facing and Customer Journey Mapping focus.
- Exceptional client/stakeholder facing skills.
- Excellent verbal and written communication skills, documentation, and reporting skills.
- Experience in analysing and improving Customer Journeys for utilities and telcos a strong plus.
- Strong analytical and problem-solving skills.
- Initiative-taking, hardworking individual with excellent attention to detail.
- Willingness to collaborate, embrace change and improve processes.
- Understanding of modern form design and best practices, and Business Process Management (BPM) design, a plus.
Education & Qualifications
Business Analysis related degree desirable.
Remuneration
Competitive salary & package dependent on experience.
Contact
Please send your CV and cover note to info@psi-mobile.com
Senior Angular Node Developer
About PSI
Founded in 2004, PSI Mobile is dedicated to the innovative use of mobile technologies that enhance data-driven decision making. Our solutions improve efficiencies, provide greater control of business processes, and enhance our partners’ ability to exceed expectations in 40 countries around the world.
PSI Mobile’s flagship software platform, Fusion, is a one-stop-shop of your application needs and has been developed through 10 years of collaboration with thought leaders in the utility, telecommunications and public service sectors. Fusion combines all of the potential of mobile and cloud technology with the security and track record of an application that is proven in the field.
Job Description
We are currently seeking a skilled and talented Angular & Node developer to join our development team in Dublin to further design, develop and scale our product suite. You will be involved in the development of PSI’s Fusion Application Platform in Angular, Node and Ionic. There will also be the opportunity for you to play a role in defining the future product direction of the company at an exciting time of expansion and growth.
Responsibilities
- Work with Product Management to devise and define innovative products, applications and solutions.
- Development of modular, testable and scalable software components within the new Fusion Application Platform.
- Working as a member of a team or on their own to deliver high quality and maintainable software solutions, to set deadlines.
- Estimate level of effort, evaluate and research new options of similar technology and offer suggestions to improve processes.
- Participate in design and development workshops to define new features and products.
- Code optimization improvements, maintenance and refactoring of existing systems.
- Contribute to team process improvements, industry best practice and principles.
Skills & Expertise
- 3+ years Angular development experience. We are particularly interested in looking for Angular 10+ experience.
- Significant Backend development experience using Node and Javascript.
- Strong familiarity with web frontend techniques (HTML, Typescript, CSS).
- Understanding of non-relational databases such as MongoDB.
- Familiarity with deployment, monitoring debugging and testing of Angular applications.
- Experience with Ionic a bonus.
- Experience using Git/GitHub and related source control environments in a distributed team environment.
- Familiarity with RESTful and SOAP services.
- Comfortable working in Windows/Unix/Linux environments, and a deep understanding of hardware architecture/private Cloud infrastructures and deployment methodologies a must.
- Understanding of Continuous Integration and Continuous Delivery via Jenkins.
- Excellent analytical and problem solving skills – you should be able to propose several viable solutions to complex problems and be able to evaluate the best alternative and estimate the work required.
- You can quickly grasp and learn new technologies and techniques, and can demonstrate you strive to keep up to date with an ever changing industry.
- You have excellent communication skills showing a capability to make clear and meaningful contributions to white board design discussions and offer innovative solutions to complex problems, as well as contribute insights from past experiences.
- You are able to offer concise and regular updates on progress and can highlight issues that might affect progress in order to allow preventative action to be taken.
- You help shape the process as well as the product; assist in refining our approach to development by continually reviewing it and offering innovative ideas to improve it.
- Excellent written, spoken and interpersonal communication skills.
Education & Qualifications
- BS/MS in Computer Science/related technical discipline OR equivalent experience.
Remuneration
- Competitive salary & package dependent on experience.
Locations
Calmount Park, Ballymount, Dublin.
Contact
Please send your CV and cover note to info@psi-mobile.com
