How to build a business case for new multichannel sales software

If you’re a sales manager or director, and you see the strain your current system is placing on keeping your teams and customers happy, how do you convince those with a tight hold on the purse strings to loosen their grip slightly – and invest in realising the true potential of your sales success? 

Here we lay out the business case for new multichannel sales software and three key points to include in your pitch: consumer centricity, ease of control, and automated compliance. All of which combine to improve sales beyond business-as-usual. 


Keep customers on side at every touchpoint 

Firstly, multichannel sales tech stops customers falling through the cracks. Some will never talk to a salesperson on the door or phone, others will never make a purchase decision online, and many won’t stick to a single channel.  

According to McKinsey, over 50% of customers seek three to five off and online sales channels on their way to making a purchase. If you want the loyalty of that 50%, you need to break down the silos and create a seamless customer experience across all sales channels – and to do that you need the right tech.  

Keeping tabs on all channels is vital if they’re going to work effectively in harmony. This can be a difficult task, though, particularly if to generate the data you need you’re relying on your sales teams’ manual reporting – which equates to less time spent closing sales.  

The right sales software will be intelligent and efficient. It’ll keep your sales teams focused on their primary task and, at the same time, make them better informed with data captured across all sales channels. This helps them to close sales that would otherwise slip away – and this creates a significant ROI over time.  


Automated multichannel compliance 

Compliance with sales and data regulations is a major selling point when it comes to building a business case for investing in a multichannel sales solution. While the initial outlay for buying into a new system may seem like a large investment, it would pale in comparison to the cost of a fine for mis-selling a product or service, or mis-handling personal data. 

Automation is key to a successful multichannel sales solution; removing some of the manual admin processes in closing a sale can save time between sales, yes, but more than that, it means your compliance is on autopilot, ensuring that nothing is being mis-sold. The right multichannel sales solution can also do the heavy lifting for you as regulations change around selling in your industry and being able to react quickly means your teams can keep selling. 

The extra level of control is important for compliance, but also for customer retention; customers who are mis-sold products and don’t come away with a positive experience are likely to look elsewhere. 


Ease of control 

The right multichannel sales system will give you control of sales and onboarding processes, territory management, and lead capture.  

Sales managers can get a real time overview of sales data across all channels via a dashboard. This means they can identify inefficiencies easily, allowing them to make adjustments and see the impact of those adjustments in real time. This is an invaluable asset when trying to hit targets and KPIs, rather than having to wait for a reporting team to collate data and react based upon historical information. 

For effective territory management, routes can be sent automatically to different representatives, ensuring no crossover or miscommunication. This also cuts down on the resources needed for assigning territories to sales representatives. Data collected and centralised within one system,  means campaigns can be driven by business intel to improve overall conversions and results.  

A watertight multichannel sales system will enable you to focus efforts in a strategic way. Without it, your sales teams can be knocking on all doors and calling all numbers, only to discover people who don’t want to buy or aren’t in a position to buy yet. Likewise you can miss potential customers who are ready to purchase. 

The right multichannel solution will enable your teams to capture missed sales opportunities. They can then schedule a follow up at the right time from the right channel, whether that’s email, a phone call or showing up at their front door – ensuring no opportunities are ever missed.  

Ultimately, that’s what multichannel sales software is unless you invest in it: a missed opportunity. It’s an investment, of course, but the return on that investment can be felt from all angles as you close more deals, waste less time, capture missed sales, ensure 100% compliance, and gain the ability to track that ROI in real time. 

To learn more about how PSI’s multichannel sales software might help your business grow, take a look at the case studies of how we helped SSE Airtricity and Ogi. Alternatively, get in touch and see how our team can help you to build a business case for investing in multichannel sales tech.